Refunds
Q) Can I replace an item?
If you don’t like the product, you can notify us within 1 day from the date the order is delivered.
For broken, damaged or wrong products, you can ask for a replacement, which will take 3 – 5 days to be re-delivered at the recipient’s address. REPLACEMENTS WILL ONLY BE ISSUED AFTER INSPECTION.
UNBOXING VIDEO IS A MUST TO INITIATE A RETURN.
Q) How much time does it take to return the product & get a refund?
Once you get in touch with us, if return pick up facility is available at your location, it will take 3-5 business days to arrange the return pickup. Once the product has been picked up, we process the refund within 48 hours.
Payment
Q) Do you provide a Cash on Delivery (COD) option?
Yes. We do provide COD option.
Q) What kind of payment methods does The Shoppers Paradise accept?
The Shoppers Paradise provides a wide variety of payment options ranging from cards to wallets. Below is a complete list of payment options that you can use at TSP:
Credit cards: We accept all credit cards including Visa, Master, Rupay. We also accept all domestic credit cards.
Debit cards: We accept all debit cards including Visa, Master & Maestro. We also accept all domestic debit cards.
Internet banking: We accept net banking payments for all domestic accounts. We do not have net banking facility for international accounts.
Q) Can I apply the discount code after paying?
No you cannot apply the discount code after paying. The discount coupon code needs to be applied at the time of checkout on the ‘Order Summary’ Page. Once the payment is made, the discount code cannot be applied against the same order.
Q) What do I do if my payment is deducted but my order is not placed?
In rare instances when you have made the payment and have not received an order confirmation email within 24hours, please connect on WhatsApp chat at +91 8882075400. We will help you with the order. We will either refund your money or create an order for you, whichever you prefer. In case you are not able to call us, please write to us at info@theshoppersparadise.in
Q) Are my transactions & banking details secure on IGP?
Our complete website is secured by an SSL encryption.All your data and transaction related details are accepted through the SSL protocol ensuring high level of security. We suggest that you avoid sharing details of your The Shoppers Paradise account or your card details with anyone.
Order Placement at The Shoppers Paradise
Q) How can I buy an item from The Shoppers Paradise?
The Shoppers Paradise only takes online orders through its website theshoppersparadise.in. We do not take any order on phone or via email and we do not have retail outlets. If you are having any problem placing an order, you can call at +91-8882075400 and we’ll help you place the order. Alternatively, you can write to us at info@theshoppersparadise.in anytime and we’ll get back to you ASAP.